House method

The Retention Atlas

A map, not a north-star. We drew it because “retention” had become a single line that let product, growth, and finance pretend they were looking at the same country.

Dim office with people working late at computers

Four plates, always labelled

The Atlas is a set of four plates we draw for every app that sits Retention Cartography or an Observatory retainer. Each plate has a window, a unit, and a forbidden claim.

Plate one is acquisition residue: who arrived and still had a reason to open the app after the campaign ended. Plate two is habit: completed jobs, not lock-screen accidents. Plate three is money: billed periods, paused periods, the quiet cemetery of unused seats. Plate four is resurrection: people who left and came back without being bribed into a fake D7.

Why a map

Windows are political

Calendar D7 suits a news app and insults a monthly billed tool. The Atlas forces the window into the open so growth cannot quietly switch it before a board meeting.

Resurrection is not a round of applause

Coming back after a discount is a different country from coming back because the job still exists. We draw both, and we refuse to average them.

The Atlas is not software

You will not get a login. You will get plates, a legend, and a seminar. If you need a productised dashboard, you already have three vendors asking.

Sit the cartography room, or bring a house team.

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